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L O U   L O U   P O L I C I E S

CONTACT & BOOKINGS       

Our Lou Lou Team are always here to help. Bookings and enquiries can be made a few ways:

 

ONLINE – www.loulouberry.com.au       

PHONE - 02 4464 1736

EMAIL – admin@loulouberry.com.au

 

ARRIVAL

If this is your first time visiting Lou Lou, please allow extra time before your appointment to fill out any necessary paperwork and for you to sit relax and get comfortable before your treatment. If you arrive late, please understand that your treatment will be adjusted accordingly or possibly cancelled. 

 

DEPOSITS

A 40% deposit is required for every appointment. You will receive an SMS link to pay your deposit. Your appointment is not secure until your deposit has been paid. Deposits are non-refundable upon cancellations within 24 hours for small appointments and 48 hours prior to your appointment if it exceeds one hour.  

 

GROUP BOOKINGS

Group bookings are essential. Group bookings require a deposit to be paid upon booking. Deposits are non-refundable upon cancellations within 48 hours prior to your appointment.  Dietary requirements must be submitted 48 hours prior to your appointment to ensure we cater your needs for light refreshments. Please arrive early to fill out any necessary paperwork. 

 

CANCELLATIONS

Please notify Lou Lou Staff at least 24 hours prior for small appointments (less then 1 hour) and 48 hours prior to your appointment if it exceeds one hour if you need to reschedule or cancel your appointment. Failure to do so will result in the forfeit of any deposits or gift vouchers - and yes unfortunately this same policy applies if you're sick.

NO SHOW

If you fail to show to your appointment at Lou Lou, the full amount of your service will be charged to your card. You will receive an SMS and email reminder 24 hours before your appointment, which is when you notify us if you need to cancel. Lou Lou is an extremely busy salon, and when we receive no shows, it is too late to call people on our cancellation list. All no shows are charged the amount and will require pre-payment before your next service. 

PRICES AND SERVICES

At Lou Lou, we always strive to offer high quality, advanced treatments and equipment for our clients in a constantly evolving industry and market. Our prices may change over time to ensure we can continue to offer services of the highest standard.

GIFT VOUCHERS

TREAT VOUCHERS LIKE CASH!!! Gift vouchers are non-refundable. Gift vouchers are valid for three years after purchase. Gift vouchers are considered a deposit for your booking and will be forfeited if you should fail to show up or fail to notify us of a change in circumstances at least 24 hours prior to your appointment for small bookings and 48 hours for bookings exceeding one hour. 

* YOU CAN NOT USE LOU LOU GIFT VOUCHERS FOR ANY SUBCONTRACTING BUSINESSES WITHIN LOU LOU (COSMETIC INJECTABLES, ELITE LASER SERVICES, MASSAGES WITH PATRICE ETC)

SALON ETIQUETTE 

Lou Lou provides a relaxing space, for clients to step in to relax and unwind. Please respect other clients within the salon, and their rights to privacy and relaxation. Please ensure that phones are on silent whilst in the salon. 

Policies: Policies

CONTACT US

Shop 4/65 Queen Street 
Berry NSW 2535

02 4464 1736

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